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Some Pay
Monthly phones
may be returned to us within 7 days of connection.
This means that we must receive the handset back within
7 days from despatch. Day of despatch is counted as
day 1. Please note that we are unable to cancel any
contract if we receive the handset after 7 days from
despatch i.e. the date on your invoice.
If
you are experiencing a problem with your new mobile phone,
please contact your network provider, handset manufacturer
or our Customer Service Team, as very often this can
be rectified without the need to return the product.
If you are unhappy in any way with your purchase then please e-mail us & we
shall advise you on how return the handset safely back to us. You will be responsible
for the cost of the return of the phone and any accessories or promotional
extras sent to you.
We advise that you use Royal Mail special delivery for the return of all goods. All
goods should be packaged in a secure parcel to avoid damage in transit.
Goods
should be in their original unused condition, complete
with all original items as below (as applicable):-any
handset that has been wilfully damaged, scratched, neglected,
modified or repaired shall be sent back to the customer
at their expense.
-
Handset in original undamaged box (including box inner's)
- Mobile phone manual and literature
- Mains charger, battery and manufacturers hands free kit
- CD-ROM software and data cable
- Leather case, personal hands free kit & in-car charger
- Any free gifts, incentives or vouchers included with the offer
A
charge will be made for any goods that are returned back
in an un-saleable or incomplete condition as follows
(as applicable):-
Damaged handsets - full repair or replacement cost
Leather case £5.00
In-car charger £5.00
Personal Handsfree £5.00
Phone book manual £15.00
Manufacturer Handsfree £20.00
Battery £20.00
Main Charger £20.00
Data Cable £25.00
CD ROM £25.00
Bluetooth headset £30.00 |
