|
|
 |
 |
 |
| |
|
|
|
|
We no longer sell pay monthly contracts directly. All our pay monthly deals are sold via affilate networks. You will be repsresented with a chance to read the individual terms & conditions before you purchase your chosen handset. |
|
|
 |
 |
 |
|
|
|
| |
|
Be sure that
it is an upgrade you require and you have chosen the
correct handset before requesting an upgrade.
The networks do not operate a returns policy for customers
who upgrade as it is the customers responsibility to
choose the correct handset in the first place. Therefore
we are unable to cancel upgrade requests with any network. |
|
|
|
|
|
|
|
|
| |
|
|
|
Sim
free handsets are not covered by any
14 day return policy. You may only return your handset
to us under the Distance Selling Act, unused and
as new in it original packaging within 7 days of purchase.
The day of despatch is counted as day 1.
Business sales are not covered by the diatance selling act and cannot be returned unwanted. |
|
|
|
|
|
|
|
|
| |
|
If
your handset is found to be faulty within
28 days from connection you may return
it to us for replacement. It is important
that we receive the handset complete
with it's original packaging and mains
charger within 28 days of initial shipment.
The day of despatch is counted
as day 1.
We regret
that we
cannot
replace
items
outside this period (see
section below).
When returning faulty handsets be sure to enclose you postage receipt so that
we may refund your postage. Please use Royal Mail special delivery.
We regret that damaged handsets that have been used cannot be replaced and you
must
refer
to
your manufacturers warranty. |
|
|
|
|
|
|
|
|
| |
|
All
phones are covered by the 24 month
manufacturer Warranty (apart from clearance handsets, which are 12 months). If you have
a problem with your phone within
this period you may take it to an
authorised service centre or ring
the manufacturer for service or repair
without charge (please ensure to
take your receipt as proof of purchase).
Many manufacturers
operate a pick and repair service
which is free of charge. Click here for
a manufacturer list or here for
a list of authorised service centres. |
|
|
|
|
|
|
|
|
| |
|
| |
from
a landline |
from
your handset |
| Orange Customer Services |
0800 286 286 |
150 |
| T-Mobile Customer Services |
0845 412 5000 |
150 |
| O2 customer services |
08705 860 860 |
100 |
| Vodafone |
07836 191 191 |
191 |
| Virgin |
0845 6000 600 |
- |
| 3 Customer Services |
08707 330 333 |
333 |
|
|
|
|
|
|
|
|
