Bringing your number with you is simple. Firstly you need to contact your current network provider i.e. the network that you are on & ask them for a porting authorisation code more commonly known as a PAC code. You can bring any number with you, whether it's a Pay-as-you-go number, Pay up front or on a regular 12 month contract. Please note that if you transfer a PAYG number, you will lose any remaining credit that you had on it when the transfer takes place.

In most circumstances (when you have fulfilled your 12 month agreement) they will give you the PAC number immediately & free of charge. The only instances whereby they may wish to charge you is if you are still within contract & need to pay off the remainder of your line rental.

Once you have obtained your PAC code you may proceed with your order. Choose your preferred network, then choose the handset & the tariff that suits you best & proceed as normal. In the check out pages of our website, it shall ask you if you are bringing your number & if so, to enter your PAC code, the number that you are bringing with you & the expiry date of the code (you are given this date when you request the PAC initially).

When we receive your order, we shall do one of two things dependent upon the network you have selected (see below):

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on Virgin Mobile. Upon receipt, you must contact Virgin Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your PAC code.

Virgin Mobile - 0845 6000 789

Your existing number will then be transferred within 5 to 7 working days.

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on Orange. Upon receipt, you must contact Orange directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your PAC code.

Orange - 0800 376 2285

Your existing number will then be transferred within 5 to 7 working days.

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on 3. Upon receipt, you must contact 3 directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your PAC code.

3 - 08707 330 333

Your existing number will then be transferred within 5 to 7 working days.
When porting to 3 please note the following: Once the transfer has taken place your ported number will function as your voice-calling number and your temporary number will function as the video-calling number. To receive Video calls you will need to provide your temporary 3 number to people wishing to call you as Video Calling will not work via your 'ported/transferred' existing number.

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on T-Mobile. Upon receipt, you must contact T-Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your PAC code.

T-Mobile - 0870 606 0139

Your existing number will then be transferred within 5 to 7 working days.

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on BT Mobile. Upon receipt, you must contact BT Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your PAC code.

BT Mobile - 08000 322 111

Your existing number will then be transferred within 5 to 7 working days.

If you require your existing mobile number to be ported onto your new contract, you must inform us at point of purchase stating your existing number and PAC code (this can be obtained from your current network provider). We will despatch your new mobile & SIM as normal along with starting the porting process. Your existing number will then be ported and made 'Live' on your new SIM in approximately 7 to 10 working days of receipt of your new mobile.

If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then order your handset as normal from ourselves which will be connected with a 'temporary number' on O2 - this number will then transfer automatically within 10 days to your old number.

What you can & can't do.

You can only transfer / port your number to another network.
E.g. Go from Orange to Vodafone, O2, T-Mobile or 3 (or any combination of these)

or

from Vodafone to O2, Orange, T-Mobile

You can't transfer / port your number to the same network.
E.g. Go from T-Mobile to T-Mobile

Exception to the Rule !

 You can transfer an O2 Pay as you Go number onto an O2 contract.

We can upgrade your handset on the following networks only

O2 - After 11 months or the end of your current contract. Offers applicable to pay monthly customers only and NOT Pay As You Go users or Pay Up Front users. You must be billed by O2 Directly (either Online or via monthly itemised bill)and not another O2 service provider such as The Carphone Warehouse or Singlepoint. To upgrade your O2 phone & retain your current number click here O2 Upgrades