"I purchased one of these three months ago previously having 6 other Motorola models all of which I was satisfied with. The Text/SMS system on the phone has a fault which Motorola are aware of but have not fixed. If you enter an incorrect character and delete it the phone reverts to upper case ABC1 or ABC2. This I find infuriating. Also it will not play MP3's with a bit rate higher than 128kbps. "