"really a tough phone!"

"After 3 months the phone started eating fully charged batteries in 18 hours of standby,no calls made or received. After contacting sonim support,and i use that term lightly,i was given a courier number to return the faulty phone and told i would receive a replacement within 10 working days.I returned the phone which they received in 7 days.2 weeks after they said they had sent the phone i got an email from them saying"due to technical difficulties no replacement had been sent.I asked what technical difficulties mean't that they could,n't send me a phone for 2 weeks,even after they said they had and they replied they are out of stock.WTF? They said bear with them and they will send a phone on Monday.Monday comes and goes and on Tuesday they send an email saying 'We apologize for the delay, we will ship your replacement as early as possible" WTF? what happened to sending it on Monday? absolutely BS customer service.Not only that they sent an email requesting tracking and shipping info on the phone i sent back.When i checked up with the courier,they had received and signed for it 4 days earlier.May as well guarantee it for 10 years with customer service like this."