The Order have worked very hard to put in place an efficient and reliable Free Next Working Day Delivery service to most of the UK. The cut off time for this is 4.00pm.
|Delivery Area A (Majority of the UK)||Charge|
|Next Working Day Delivery (Over £50)||FREE|
|Next Working Day Delivery (Under £50)||£4.95|
|Delivery Area B - Standard Delivery (3 - 5 Working Days)||Charge|
|AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 & IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50, PO30 - PO41. Northern Ireland (BT), Republic of Ireland||£19.99|
|HS, IV41 to IV49, IV51, IV55 & IV56. KA27 & KA28, KW15 to KW17. PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, LL58-78. ZE. Isle of Man (IM). Channel Islands||£19.99|
Delivery Cut Off Times
- The delivery cut off time to receive your order the Next Working Day is 4.00pm.
- If you choose Next Working Day Delivery after 4.00pm your order will be dispatched the next working day e.g. an order placed at 9:00pm on Tuesday will be delivered on Thursday.
- If you place an order over the weekend on a Next Working Day Delivery your order will be dispatched the Next Working Day e.g. an order placed on Saturday or Sunday will be delivered on Tuesday.
- If you choose Saturday Delivery, the delivery cut off is 3.00pm on a Friday.
A working day includes Monday through to Friday but excludes Bank Holidays.
Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.
The Order advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If your delivery address needs to be changed after the checkout procedure, please call us on 0117 330 2277 and we will get this changed for you, however this may affect the speed of delivery.
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.
Checking Items on Arrival
We very strongly recommend on delivery where possible that you thoroughly inspect the goods before signing the delivery acceptance slip.
In the unlikely event of obvious damage occurring on the delivery journey, please write ‘DAMAGED’ and make a note of the problem on the delivery slip. Please note, although we send products out in prime condition, with the best will in the world some boxes can arrive looking creased etc. This does not mean the product inside is damaged. Please accept the package and open carefully to check the product and follow the procedure below.
If inspection is not possible before signing for the items, please write ‘UNCHECKED’ on the delivery slip and accept the goods.
Within 7 days of receiving the order you agree to examine the order by opening all the boxes and thoroughly examining all the items on the delivery before any installation/fitting take place, and notify us of any damages, faults, shortages or errors in the order to us immediately. Depending on the issue we may ask you to confirm the information to us in writing and ask for a photo of the faulty or damaged item. We will then take the best course of action to resolve the issue as soon as we can for you. This may involve just sending the relevant part, getting an engineer to fix the problem or replacing the whole item as necessary.
We cannot refund or exchange any items which are signed for, have not have been reported as damaged within 7 working days of delivery and then subsequently reported as damaged after this period. Such damage, which could be seen on a reasonable initial inspection, for example and not exclusively, dented or scratched exterior panels, will not be accepted. This does not relate to any fault found later that could not be seen easily on a reasonable initial inspection.
If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
This does not affect your statutory rights.
Installation - Sinks + Taps Only
The prices quoted are for purchase and delivery of products and do not include any installation or fitting services.
We cannot accept liability for damages or errors if goods have been fitted / used.
We recommend that you do not arrange dates for any installers / fitters or remove/discard any old kitchen sink equipment until the NEW items have arrived and been checked for damages. We cannot accept responsibility or liability for any damages, faults, shortages or errors that are not reported with the first 7 days, and upon arrival of the installer /fitter, the product is found to have either damage, faults, shortages or error.
Please note dimensions specified are with a tolerance and depending on the products may be subject to variations. For example, due to the firing process on ceramic sinks, the dimensions of ceramic sinks can have a variation of +/- 3%. We always recommend that you wait for your sink to arrive before making any cut-outs in your work top or cabinetry.
Item is damaged on delivery
If you have received an item that is damaged please report this to us within 48 hours. When you contact us please have to hand your order reference number. We will then arrange to collect the damaged item and send out a replacement as soon as the damaged item is received at our warehouse. As a general guide, you should have the replacement within 3 days of the return of the damaged item arriving with us.
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If you are unsure please get in touch and we will be happy to help you.
As standard you can cancel your order at any time from point of ordering up to the delivery date, and then you can return item(s) within 7 working days from the date of receiving the goods, without giving a reason.
Any goods made specifically for you, or to your specification cannot be returned if you have made an error or ordered incorrectly.
If you wish to return an item to us please see the returns section below for details of how to do this.
Item no longer required
If you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. To exercise your right of cancellation you must give written notice by e-mail, giving details of goods ordered and the delivery details.
If you have received an item that you no longer require you are able to return it to us within 7 days. The item must be unused and in its original packaging and must be in a resalable condition. We reserve the right not to accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Please complete the form on the contact us page to inform us that you wish to return an item, ensuring you quote your order reference number and contact details. The collection charge for ceramic/fragranite/tectonite/granite and large copper/stainless steel sinks is £50.00 Collection for smaller stainless steel sinks/copper basins/sinks accessories and taps is £12.50 if you require us to pick up the item. This cost covers the return of the item from your address to our warehouse, admin, inspection and reboxing/repacking the item, this must be paid prior to any collection being processed. We will refund your money on orders within 10 days of cancellation less any delivery cost. We do not accept returns after 7 days.
You can of course return the item back to us yourself. Should you decide to return goods yourself this way this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Please complete the form on the contact us page and you will receive an email back with details on how to do this. If the item(s) is/are returned within 7 days of delivery you will be refunded in full providing the item is in it's original packaging. Once your item is returned to our warehouse it will be checked and then a credit issued back to your credit/debit card within 10 working days.
If the item is returned within 7 days we will charge a £9.99 admin fee for the processing of the return and the card transaction costs in refunding your card. All refunds take approximately 7 days to go back on to your card.
Should you wish to exchange a tap for a different finish or different style please call us on 01380 270 010 and we can arrange a collection and exchange. Any additional costs or refunds in terms of delivery or a different model or finish can be paid for by phone with one of our specialist team members. The returned item must be undamaged, in it's original packaging and in a resalable condition. Please contact us within 48 hours of receiving the item.